Privacy Policy

Privacy Policy

Last updated: November 22, 2024

This Privacy Policy describes how Tempered Soul Creations, LLC (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from temperedsoulcreations.com (the "Site"). It also applies to other communications related to the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as a user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected.

By using our Services, you agree to the collection, use, and disclosure of your information as outlined in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices, legal requirements, or for other operational purposes. Any changes will be posted on this page, with the "Last updated" date revised accordingly.

What Personal Information We Collect

The personal information we collect depends on how you interact with the Site and Services.

  1. Information You Provide Directly

We collect personal information you submit directly to us, including:

  • Contact Details: Name, address, phone number, email address.
  • Order Information: Billing and shipping details, payment confirmation, and purchase history.
  • Account Information: Username, password, and security questions for account security.
  • Shopping Information: Items viewed, saved, or purchased, including loyalty points, gift cards, referrals, or reviews.
  • Customer Support Information: Details shared in communications with us (e.g., questions or concerns).
  1. Information We Collect Automatically

We collect certain information automatically when you interact with our Site, including:

  • Usage Data: Device and browser type, IP address, network connection, and interactions with the Site (e.g., pages viewed, actions taken).
  • Cookies: Data collected using cookies, pixels, or similar technologies to improve functionality and understand user behavior.
  1. Information From Third Parties

We may receive information from:

  • Service Providers: Payment processors, shipping providers, and analytics platforms.
  • Marketing Partners: Information used to tailor advertisements and promotional efforts.

How We Use Your Personal Information

We use your personal information for the following purposes:

  1. Providing Services
  • Process payments and fulfill orders.
  • Send updates about your account, orders, returns, or exchanges.
  • Arrange for shipping and manage returns or exchanges.
  1. Marketing and Advertising
  • Send promotional communications (e.g., emails or texts).
  • Tailor advertisements to your preferences.
  1. Security and Fraud Prevention
  • Detect and address fraudulent or malicious activities.
  • Protect your account credentials.
  1. Service Improvement
  • Provide customer support.
  • Enhance user experience and improve Site functionality.

Cookies

We use cookies to:

  • Improve functionality and personalize your shopping experience.
  • Track analytics and understand user behavior.

For more details on how Shopify uses cookies, visit Shopify’s Cookie Policy.

Most browsers allow you to block or delete cookies, but doing so may affect your experience on the Site.

How We Share Personal Information

We may share your personal information in the following circumstances:

  1. With Service Providers: For payment processing, order fulfillment, and customer support.
  2. For Marketing Purposes: With partners who assist in advertising.
  3. When Required by Law: To comply with legal obligations, subpoenas, or similar requests.

We do not sell your personal information or use it to infer sensitive characteristics.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Know: Request access to the personal information we hold about you.
  • Delete: Request deletion of your information.
  • Correct: Request corrections to inaccurate information.
  • Restrict Processing: Limit how your data is processed.
  • Withdraw Consent: Withdraw previously provided consent.
  • Portability: Request a copy of your information in a portable format.

To exercise these rights, please contact us using the details below.

Security and Retention

We take reasonable measures to secure your personal information. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

We retain personal information for as long as necessary to:

  • Fulfill your orders.
  • Maintain your account.
  • Comply with legal obligations.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under 13 years of age. If you believe we have collected such information, please contact us to request deletion.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before sharing your information.

Managing Communication Preferences

You can opt out of promotional emails at any time by clicking "unsubscribe" in the email footer. Note that we may still send transactional emails (e.g., order updates).

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

 

Bubbly & Bright Collection

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